No matter what you sell, the core competency every sales person needs is the ability to build relationships. Whether you’ve got five minutes or five months, your capacity to build rapport with your prospects is critical, and that was the topic of our discussion with Kim Williams, Vice President of Sales at Pike’s Home Maintenance.
Kim is a seasoned sales and management professional with a diverse background, specializing in:
-Creative, solution based thinking
-Dedicated client care directed at success
-Effective and meaningful interpersonal communication
-Dynamic Web based branding, marketing, and e-commerce solutions that are goal targeted
-Energizing and practical presentations
-Team building
Over a decade ago, Kim discovered a passion for the art of selling. According to Kim, sales is really nothing short of a way of communicating and relating successfully to others. He discusses three key aspects of relationship building: clear communication, personal integrity and having a servant mindset.
Kim shared some great insights about clear communication, covering topics from non-verbal communication (body-language, appearance, etc.) to written and verbal communication (including your emails and social media communications). Asking great questions and choosing the right words are also important, and Kim has great suggestions for that, as well.
When it comes to your personal integrity and having a servant mindset, don’t bring any excuses to Kim! He encourages selling professionals to be true to who they are, on and off the job. Serving the needs of your prospects, clients and customers is vital, especially if you want to differentiate yourself from the crowd, and Kim helps us to remember that without the customer, we have nothing.
Kim was another great guest, and we really enjoyed our conversation with him. We’re sure you will, as well.
As always, if you have any comments, questions or suggestions for future episodes (or if you’d like to join us on an episode), please leave your feedback in the space below or shoot us a message via the contact tab at the top of the page. Thanks again for listening, and if you enjoy it, pass it on!
Brad and Jerry
P.S. We’re sorry for getting this up a couple of days late, but we have a good excuse…Brad and his wife Krisy spent the first part of the week welcoming the latest addition to their family, Sarah Danielle Trnavsky, into the world. Congratulations Brad!
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